This website is operated by Arterra Exquisite. Throughout the site, the terms “we”, “us” and “our” refer to Arterra Exquisite. By accessing our website and/or purchasing from us, you agree to be bound by these Terms & Conditions, along with all related policies linked on this site. We recommend reading them carefully before making a purchase. All orders placed through our website are subject to acceptance and availability.
1. Handmade Nature of Products
- All our products are handcrafted, which means slight variations in colour, texture, and finish are natural and add to the uniqueness of each piece.
- Product images on the website are for reference and may differ slightly from the actual item due to lighting, screen settings, and the handmade process.
2. Order Processing & Fulfilment
- All orders are processed within the 7–10 business day timeframe mentioned in our Shipping Policy.
- Dispatch timelines may vary during festive seasons or due to unforeseen circumstances.
- You must provide accurate and up-to-date billing, shipping, and contact details.
- Orders will only be processed after full payment is received.
3. Pricing & Payments
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
- We reserve the right to update product prices at any time without prior notice.
- Payment must be made in full at the time of placing the order.
4. Shipping & Delivery
- Shipping details, charges, and timelines are provided in our Shipping Policy.
- We are not responsible for delays caused by courier partners, weather conditions, or other external factors beyond our control.
5. Returns, Replacements & Cancellations
- Our policies for returns, replacements, cancellations, and refunds are clearly outlined in our Return & Refund Policy.
6. Intellectual Property
All content on this website, including images, designs, and descriptions, is the intellectual property of Arterra Exquisite and cannot be used, reproduced, or distributed without written permission.
7. Limitation of Liability
Arterra Exquisite shall not be held liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products. Customers are responsible for handling jewellery with care.
8. Changes to Terms
We may update these Terms & Conditions at any time. Any changes will be posted on this page, and continued use of our website will be considered acceptance of the updated terms.
9. Third-Party Links & Involvement
- Our website may include links to third-party websites or services. We are not responsible for the accuracy or content of any third-party site.
- Any dealings you have with third parties — including payment gateways or courier companies — are entirely between you and the third party.